A client for whom she planned a three-month dream trip to Italy eight years ago ultimately became a friend and a travel buddy for TravelManagers’ Tanya Barker, definitively illustrating the ways in which providing the best possible service and being available around-the-clock to provide support can create relationships that extend beyond the ‘business of travel’.
The Personal Travel Manager (PTM) for Narre Warren South VIC, has worked within the travel industry for 25 years, and she and the client bonded over the planning of the Italy trip and a shared love of travel, and continued to collaborate on subsequent trips for the client, culminating in this year’s adventure in the Arctic Circle – and an invitation to Barker to join her client!
“The trust and confidence I had in Tanya has grown and matured into a fantastic friendship that has allowed me to tick off so many places/activities from my bucket list, and to share this memorable adventure with her,” says Barker’s client.
TravelManagers’ Executive General Manager, Michael Gazal says, “This story really demonstrates the importance of PTM/client relationships. Between the home-based business model and the tools and support provided by TravelManagers’ National Partnership Office (NPO), our PTMs are well set up to cultivate such relationships – possibly more so than with a traditional bricks and mortar business environment.”
Highlights of the trip – which took them to Sweden, Finland, Norway, Denmark, Iceland and Russia – included reindeer sledding, dogsledding and snowmobile riding and a five-night tour of Iceland. They also spent a two-night stopover in Dubai, where they enjoyed a Seawings Seaplane Tour over Dubai.
“As we worked together to put this holiday together, I found that my client’s bucket list was fast becoming my own!” says Barker. “I am living the dream!”
And her client returned from their holiday full of praise for Barker’s organisational ability.
“Tanya is a unique person who can take your dream and make it come true. She works on your plan promptly and efficiently, researching new ideas and using her product knowledge to create lifetime experiences.
“Our itinerary was very involved – from staying in the Ice Hotel in Kiruna Sweden to igloos in Ivalo, Finland – but everything went seamlessly, and her experience and infectious enthusiasm takes all the stress out of a holiday booking.”
TOP IMAGE: Personal travel manager, Tanya Barker, and her client sailing Norway’s stunningly beautiful Fjords