Outrigger Enterprises Group has appointed Kelly Hoen to the position of area general manager for Outrigger’s two iconic beachfront properties in Waikiki – Outrigger Reef Waikiki Beach Resort and Outrigger Waikiki Beach Resort.
A native of Hawaii, Hoen brings more than two decades of luxury hotel leadership to her new role, including as general manager of Honolulu’s iconic The Royal Hawaiian, a Luxury Collection Resort. Most recently, she served as the general manager for The MODERN HONOLULU, a high-energy luxury lifestyle hotel at the gateway of Waikiki.
Hoen will be responsible for sustained operational excellence at both Outrigger properties, as well as direct oversight of sales strategy, market planning and revenue management. The position also includes day-to-day leadership at Outrigger Reef Waikiki Beach Resort, serving as its on-property general manager.
“Kelly’s track record for successfully repositioning hotels and resorts in Hawaii is unrivaled; her breadth of expertise and passion for excellence provide immense value for Outrigger as we undergo our Waikiki reinvestment and redevelopment strategy,” said Paul Richardson, chief operating officer of Outrigger Enterprises Group.