Personal travel manager Deborah Davies had a client who was caught up in the recent shooting at Fort Lauderdale Airport who required urgent assistance. The call for help came in at 11.30pm and as Davies was out without her business laptop, she didn’t have full Amadeus access.
So Davies (representative for Woombye QLD) used the TravelManagers PTM forum to reach out to fellow personal travel managers to assist.“When I received the text message from my client needing urgent assistance with contacting their travel insurance provider and flight information on getting out of Fort Lauderdale, I found inputting additional client details on my mobile phone more difficult than expected! So I thought I would see if there were any other personal travel managers awake who could assist me.”
It wasn’t long before fellow personal travel manager Kerry Bianchi (representative for Eumundi QLD) answered Davies’ request for help.
“I had just gone to bed when I saw Deborah’s Facebook message so I offered to help. I have had wonderful personal travel managers answer my calls for help and provide assistant late at night in the past and I’m a great believer in paying it forward. We brainstormed ideas for other airports they could fly into and out of and then I entered the required passenger date of births to the flight PNRs into Amadeus for the six passengers that Deborah was unable to do via her phone.”
TravelManagers has an NPO Disaster Management Plan, so all PTMs are quickly alerted to the details of any incidents like the one in Fort Lauderdale, and receive an internal update of the situation and access to any passengers affected.
“TravelManagers has a process when an incident occurs anywhere in the world the NPO will provide personal travel managers a Passenger Location Report to identify if clients may be impacted and require assistance. This gives our clients piece of mind that no matter if tragedy strikes, their personal travel manager will be aware immediately and be there to support and provide assistance, just as Deborah was able to do for her client,” said operations manager Pru Gallagher.
TravelManagers is an example of a company utilizing technology to its fullest extent and clearly demonstrates the personal travel manager model, with its blend of online presence and personal service, is the future of the travel industry.
For Davies, this experience highlighted again how much she loves being part of the TravelManagers family.
“You know the old saying of two heads are better than one. In TravelManagers case it is 500 personal travel managers heads just a phone call away should you need it. We really are one big family and I wouldn’t want it any other way.”