Tigerair Australia was informed late last week that Indonesian authorities would not be providing the carrier with the final approval needed to operate to and from Bali as of Friday 3 February 2017.
The Indonesian authorities informed Tigerair that they require an alternative regulatory solution for Tigerair’s operations to Bali. This solution would take at least six months to implement and would compromise the airline’s ability to offer low-cost airfares to travellers to Bali.
As a result of this development, Tigerair Australia decided to withdraw from flying between Australia and Bali permanently, effective last Friday. The airline has apologised to customers for the inconvenience and said it will continue to work around the clock to support customers during this time.
Customers currently in Bali will be contacted as soon as possible and offered re-accommodation options on Virgin Australia and other airlines.
Tigerair recommends that affected customers wait to receive communications about their options.