As part of its ongoing commitment to provide product training to personal travel managers (PTMs) and to facilitate strong supplier-PTM relationships, TravelManagers’ National Partnership Office (NPO) recently held airline training days in both Melbourne and Sydney, along with a river cruise training day in Brisbane.
The NPO works hard to provide PTMs with a format that is both informative and fun, balancing relatively fast-paced supplier presentations and a working lunch with networking opportunities before and after the training sessions, to strengthen PTM-supplier relationships in a more casual setting.
“These training days were, as always, a big hit, both with suppliers and with our PTMs, as we were able to bring together larger numbers of both in one place,” said TravelManagers Executive General Manager, Michael Gazal.
“We design the sessions to fit within a typical PTM’s day so that it’s accessible for as many as possible. We had a total of 76 PTMs attend over the course of the three days, and we put them in touch with twelve major river cruise and airline suppliers.”
From a supplier point of view, Sharon Hando of Tauck River Cruises says the training days are invaluable.
“It’s a great opportunity for us to speak to as many PTMs as possible, update them on our latest product offerings … and then get to know our industry partners better on a more informal basis when the work’s been done.”
Training days are part of a calendar of training events that are scheduled by the NPO at the start of each year and includes supplier training days such as these, destination days that are co-hosted by national or regional tourism offices, and fun events that bring together personal travel managers, NPO staff and suppliers in a relaxed environment.
“Without giving too much away, our next social event is taking place in five states this month and promises to be both great fun and a great networking event,” Gazal said.
TravelManagers’ Erin Ross, representative for Mount Cotton, attended the river cruise training day in Brisbane, and says she enjoyed the opportunity to update her product knowledge whilst catching up with colleagues at the same time.
“It’s important to me that I am providing my clients with the best possible advice when they’re planning their next trip: to do that, I need to ensure that my product knowledge is constantly updated.
“These days give me direct access to many of the major players, and I really value the opportunity to ask questions and share ideas with my colleagues. They’re also a lot of fun.”
Venessa Keating, representative for Engadine NSW, said she loved every minute of the Sydney-based airline training day.
“I found all of the information that we were given to be extremely useful. At the end of the day I felt energised and motivated, and very grateful to each presenter for the effort they went to in showing how best to sell their product.”
Trish Clowes, representative for Traralgon VIC says the session length for the airline training days she attended was just right, and she appreciated having material to take home for future reference.
“It was a really great day – great to have a variety of airlines covering multiple destinations including Asia and Europe, and the sessions were very interactive,” she explains.
TOP IMAGE: Airline training day in Sydney