Qantas hosted a ‘Best of USA Experience Day’ for 160 agents in Sydney last week, in partnership with Brand USA, designed to further enhance selling skills for the airline and for a range of US destinations.
The interactive and unique learning experience took place at the Qantas Centre of Service Excellence, and in an aircraft hangar, with the first half of the day geared to learning about Qantas’ innovative approach, and focus for the future – including a session onboard an A380 in the hangar.
Agents also received training in how to sell unique offerings of Brand USA’s destination partners: LAX Discover Los Angeles, Las Vegas Convention and Visitors Authority, NYC & Co, Hawaii Tourism Oceania, Visit Dallas Fort Worth, San Francisco Travel and San Francisco International Airport.
“It was great to see such a strong turnout of agents from right across Australia at our Best of USA travel day hosted in partnership with Brand USA,” said Rob Harrison, Qantas Head of Agency Partnerships and Business Events.
“The USA is an important and growing market for Qantas, both with our own flights to Dallas, Los Angeles, New York, San Francisco and Hawaii and our codeshares across the country. The Best of USA Experience Day provided a great forum to educate our valued trade partners about Qantas’ latest innovative products and services, along with everything the United States has to offer, making the proposition even easier for them to sell.”
All training sessions and footage from the Best of USA Experience Day are now available for agents to access on the Qantas Learning Hub, and top tier sponsors, Los Angeles and San Francisco, will also be engaging in a 12-month plan via Qantas’ agent platforms.