Ucango Travel & Cruise Centre on Queensland’s Sunshine Coast has taken home the prestigious Travellers Choice 2017 Brian Pateman Agency Award for Excellence, which recognises outstanding performance by a Travellers Choice member across a range of categories, including marketing strategy, preferred suppliers’ sales and support of fellow members.
As the 2017 Pateman recipient, the agency, which now operates stores in Maroochydore and Pelican Waters, receives a $3,000 service grant, which it can put towards any Travellers Choice member services, including the group’s Digital Managed Services.
Four other Travellers Choice members were named as finalists in this year’s Pateman, including Travel and Cruise Professionals (SA), Mudgee Travel & Cruise (NSW/ACT), City Beach Travel & Cruise (WA) and Travel Bound & Cruise (VIC/TAS).
Ucango Travel & Cruise Centre owner Dave Hulsman said he was “over the moon” to receive the honour 10 years after Travellers Choice took a chance on his agency.
“I didn’t come from a travel background and had no experience, so when I contacted some of the major travel groups none of them would even get back to me. Eventually, in January 2007, I came across Travellers Choice, and they really held our hands.
“That’s why we have been a Travellers Choice member from the day we opened in May 2007.”
In addition to winning the Pateman Award and celebrating 10 years with Travellers Choice, Ucango Travel & Cruise Centre was also presented with a Gold Choice Award in 2017, securing it a place on an exclusive educational tour to Ecuador in early 2018.
TOP IMAGE: Ucango Travel & Cruise Centre’s Monique Hulsman and Dave Hulsman with Joan Pateman (Centre)