TravelManagers has reached a significant milestone with the recent signing of Corinne Mutz in South Australian as personal travel manager (PTM) number 500. The signing of Mutz (representative for Upper Sturt) coincides with the American Society of Travel Agents confirming that 44% of its membership is now home-based.
Technically the signing of Mutz to the team could be termed a re-signing, as she first joined the company in 2009. It was the flexibility home-based consulting offered that first attracted her to the company.
In 2015, she was targeted by a local agent starting their own home-based model, which was the catalyst behind her decision to leave TravelManagers.
“I was being courted by a local agent starting her own home based model. The idea of doing something more local and organic sounded appealing at the time,” said Mutz.
However she soon realised that the grass is not always greener.
“I realised quite quickly that I was constantly comparing TravelManagers with my new company. I’m sure I was terribly annoying as I was often providing ideas and suggestions to improve their business practices. I can speak from my 30 years travel experience and the reality is, TravelManagers are light years ahead of any other travel advisor. Travel agencies try to emulate the TravelManagers model but the support, systems, technology and expertise they offer is state of the art and is the result of many years of experience and constant learning and refinement, which simply can’t be replicated,” said Mutz.
As much as Mutz missed the TravelManagers’ systems, rules and professionalism it was her colleagues that she missed most.
“I realised that the systems and rules were in place to ensure financial security for our clients and our own benefit. I also really missed my colleagues, we were a close knit group and even though I kept in contact with a few of them it just wasn’t the same.”
In 2009 Mutz was one of the founding personal travel managers in South Australia and now there are 21 contracted PTMs in the South Australian region.
Mutz has noticed some positive changes upon her return to TravelManagers.
“The focus on technology advancement and reinvestment in the business is clearly a winning formula for the company. I absolutely love the new payments platform where I can charge my client’s credit card within the back office system at any time, without having to separately access a third party provider. The efficiencies are priceless, saving me hours of processing each week. Having a dedicated and passionate cruise person is also an added benefit to the national partnership team and really shows the commitment to this growing market.”
Mutz has been overwhelmed with the level of support from fellow personal travel managers upon her return.
Executive general manager Gazal made it very clear when Mutz left, the door would always be open for her to return.
“It’s like Corinne had never left and it was heart-warming seeing how enthusiastic and happy the South Australian team were to welcome her back to the clan. I am so very pleased Corinne made this major decision to come back home and we have all welcomed her with open arms.”