The flag carrier of Kazakhstan, Air Astana, has announced a number of flight schedule changes resulting from the global spread of coronavirus, and these are undertaken in accordance with measures introduced by the Ministry of Health of the Republic of Kazakhstan.
Air Astana had previously cancelled all flights between Kazakhstan and the Chinese cities of Beijing and Urumqi.
Effective 1 March 2020:
- Weekly services between Nur-Sultan and Seoul, South Korea have been reduced from two to one
- Services between Almaty and Seoul have been reduced from five to one per week
Effective 5 March 2020:
- Services between Nur-Sultan and Baku, Azerbaijan, have been suspended
- Flights between Almaty and Baku have been reduced from three to one per week
- Immediate suspension of services between Nur-Sultan and Paris until 31 May 2020
Services between Almaty and Kuala Lumpur, Malaysia will be suspended between 14 April and 31 May, following service reductions up until those dates and the immediate suspension of scheduled services between Almaty and Mumbai.
Passengers holding tickets on the services affected may rebook on alternative dates or receive a refund without penalties, or alternatively consider re-routing using Air Astana’s interline partner airlines.
“Safety has always been the number one priority at Air Astana, with the health and well-being of our passengers and crew on board being of utmost concern at this time. In order to help prevent the spread of the Coronavirus, flights to China have been cancelled, whilst flights to Azerbaijan and South Korea have been reduced,” said Islam Sekerbekov, Air Astana Sales Director. “Cabin crew on international flights are provided with facemasks and additional attention is made to cleaning and disinfection of the aircraft cabin.”
Passengers affected by flight changes are being contacted by Air Astana Call Centre via SMS and email. Passengers can also review their travel itinerary using the “check my trip” function HERE, by emailing call.centre@airastana.com, or by phone on (+7) 727-24444-77.
Passengers are advised to check current travel restrictions and entry quarantine requirements of final and transit destination.