Underwritten by Allianz Australia, Allianz Partners has returned to travel insurance with a simplified travel cover and purchase platform and a new, revamped product that adapts to a new COVID-normal with refunds available for policyholders impacted by both national and international border closures.
Developed to align to the changes in customers’ expectations, Allianz Partners is offering some cover to those who are positively diagnosed with COVID-19 while travelling. Should COVID-19 border closures or mandatory quarantine shorten or cause a cancellation of their travel plans, policyholders are also entitled to a partial or full premium refund.
Designed for eligible singles, duos and families, the new policies cover Australians and eligible visa-holders travelling domestically and internationally as long as they are travelling to a country that is included in the Australian Government’s travel zone arrangement. See smartraveller.gov.au for details.
“Travel has changed dramatically since COVID-19, and we want to offer our partners and customers a better experience when they return to travelling, making it easier for them to more fully understand travel insurance in this pandemic market,” said Aimee McGuinness, chief underwriting officer at Allianz Partners Australia.
“We’ve invested thousands of hours developing the platform to ensure it adapts to constant change – like what has been brought on by COVID-19 – with minimal disruption. Close to 100 Product Disclosure Statements have now been streamlined to less than five, highlighting our commitment to simplicity for partners and customers.
“With the newly designed purchase path, customers have access to the product disclosure statement throughout the purchase journey, enabling them to find detailed information on their policy at any stage of their purchase. This helps customers make an informed decision and offers full transparency on the product.”
Responding to the fast-evolving pandemic environment, the new policies are easily accessible online through a new agile platform, designed to efficiently and accurately adapt to future changes to the travel and regulatory environment. The new platform helps reduce the compliance load for partners and automates future updates.
The new online purchase path guides customers through the travel insurance decision making process using simplified and easy-to-understand language, so customers are clearly informed at the time of purchase and understand their policy.
T&Cs apply
