Etihad enables customers to use Etihad Guest Miles as a form of payment to bid for a premium seat in a higher cabin.
Etihad Guest members will receive an email invitation to bid for a one-cabin upgrade seven days prior to their flight, or they can visit the etihad.com ‘Manage Your Booking’ page, or etihadguest.com.
The auction will take place from 48 to six hours prior to their flight’s departure. Real-time notifications of a bid will be displayed on the guest’s screen, allowing two or more individual bids at the same time. Regular email and SMS updates will also be sent to notify them of the status of their bid.
Once the auction closes, the successful winner will be notified immediately.
Bidding guests are encouraged to still check-in online up to 48 hours prior to departure on the Etihad Airways Mobile App or on etihad.com via the Self Service Hub, as the optimised system will still process successful upgrades. If an upgrade offer is accepted, a new boarding pass will automatically be available on the Etihad Airways Mobile App or will be provided at check-in.
