PassportCard has been recognised as a leader in modernising travel insurance, taking out two prestigious awards for innovation and customer experience in 2025.
The only Australian travel insurer offering instant payouts via a pre-paid card, PassportCard was named a winner in the 2025 Canstar Innovation Excellence Awards and also took home a customer service accolade in the Insurance Business Awards. Both honours highlight the company’s unique approach to travel cover, which focuses on real-time, stress-free claims handling.
Real-time solutions redefine the customer experience
Canstar judges noted PassportCard’s ability to eliminate common frustrations in the claims process, allowing travellers to access funds instantly rather than waiting for post-travel reimbursements. Nearly 50 per cent of all on-trip claims are now settled via digital platforms like WhatsApp and WebChat, with an average turnaround time of just 10.5 minutes from contact to payout.
PassportCard CEO Peter Klemt said the recognition reflects the company’s commitment to timely support when travellers need it most.
“Timing is everything when you’re on the road,” he said.
“These awards acknowledge our drive to remove stress and uncertainty for travellers by delivering fast, seamless solutions and human support, wherever they are.”
In addition to on-trip assistance, PassportCard settles over 40 per cent of pre- and post-trip claims within one business day—well ahead of the industry average of 10 days.
With instant payouts, a 24/7 Australian-based team, and kids covered for free, PassportCard continues to set a new benchmark for the travel insurance experience.
