Seabourn is offering guests a refund of monies paid to the cruise lime, which will be reimbursed to the original form of payment.
The company is also extending its pause of operations for its five cruise ships through 2020:
- Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20
- Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13
- Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6
- Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19
- Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6
The decision to cancel additional voyages is a proactive response to the unpredictable circumstances continuing to evolve from the global response to the COVID-19 situation.
Seabourn will be communicating changes for voyages scheduled to depart in the extension window with all booked guests and their travel advisors.
Guests with impacted cruises will automatically be cancelled, and all guests will receive a Future Cruise Credit as follows:
Paid in Full: those guests paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Seabourn.
Under Deposit: those guests with bookings under deposit will receive a Future Cruise Credit valued at 125% of the deposit amount paid, plus an onboard credit of $300 per suite.
The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The amount of non-cruise fare purchases may be transferred to a new booking to be used in any manner selected by the guest. Alternatively, guests may request a refund of the monies paid to Seabourn, which will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent specific details applicable to their booking. Seabourn asks guests and travel advisors to use the online resources available on its website first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
IMAGE: Seabourn Venture
