A global customer research survey conducted by Corporate Travel Management (CTM) has found that access to health and safety insights will be key to the resumption of business travel activity.
This week, CTM launched integrated airline reassurance data into its proprietary online booking tool, Lightning, enabling CTM’s customers globally to view COVID-19-related airline service features alongside flight search results at the time of booking.
Australian states and territories will begin assessing their interstate travel restrictions from mid-June, with most expected to be eased by the end of the July-September quarter, while New Zealand commenced easing restrictions last week allowing domestic travel to resume.
The data spans health and safety measures such as airport and cabin cleaning, health screening, food and beverage hygiene, passenger and crew wellbeing, as well as flexible booking conditions.
CTM CEO Australia and New Zealand, Greg McCarthy said that CTM has responded quickly to customer feedback, integrating an extra layer of travel intelligence into its proprietary booking technology to allow customers to make more informed choices and feel confident about their return to business travel.
“Our survey data clearly showed the negative impact that not travelling is having on our customers’ business performance, and we understand the challenges they now face in getting their teams back on the road with maximum safety and peace of mind.
“As Australia and New Zealand prepare for a return to domestic travel, we’re thrilled to be able to deliver enhanced service information from airlines to help our customers make travel decisions that will increase traveller confidence and aide business recovery at the earliest opportunity.”
The airline data, powered by ATPCO’s Routehappy Rich Content, incorporates new Reassurance UPAs (Universal Product Attributes) from more than 100 airlines (representing over 70% of global flight schedules). Qantas’ new Fly Well program, announced yesterday, includes a range of wellness features which will be reflected in their Reassurance UPA’s in coming weeks and made available in Lightning.
The data spans health and safety measures such as airport and cabin cleaning, health screening, food and beverage hygiene, passenger and crew wellbeing, as well as flexible booking conditions.
