Shane Voss, the Trade Partnership Manager AU/NZ for Inside Travel Group, loves that no two days are the same in his role, building, maintaining, and growing commercial relationships with trade agency partners across InsideJapan Tours and InsideAsia Tours.
If he could travel with anyone, it would be Sir David Attenborough, for his incredible knowledge and insights from a life spent travelling and researching unique parts of the world (we would have to agree with you on this one!).
Find out what else they had to say in this week’s Talking Travel.
What does your job involve?
Essentially, it’s about building, maintaining, and growing commercial relationships with our brilliant trade agency partners. This includes identifying opportunities that benefit both InsideJapan Tours and InsideAsia Tours, running activities that boost brand awareness and loyalty, and translating targets into effective trade strategies. It also means being the bridge between our trade partners and internal teams – sales, marketing, PR, and others – to strengthen knowledge sharing and collaboration between Inside Travel Group and each partner.
What do you enjoy most about your profession?
There are honestly too many things to list! I love that no two days are ever the same – there’s always something new to learn or a challenge to tackle, which keeps things interesting and rewarding. I also really enjoy the relationship-building aspect. This industry is full of like-minded people who are passionate about travel, collaborative, and incredibly supportive – both personally and professionally.
Why do you think the travel industry is the best place to work?
As I mentioned, it’s the people that make this industry so special. But of course, there’s also the obvious perk – it allows us to travel, whether for work or leisure. Let’s be honest, that’s why many of us got into this industry: we love to explore. Experiencing different countries, cultures, languages, and cuisines helps you grow personally. And on a professional level, what a product to sell – travel! People are genuinely excited to buy it. It is such a passion for so many people, they want to buy travel – we are selling something that makes people happy.
What are the biggest challenges for you in your profession?
In general, I don’t really feel there are too many challenges. My approach is to tackle anything that could become a challenge head-on – rather than letting it take up mental space.
That said, in a role like mine – and in this industry – things are constantly evolving. Even after 17 years, there is still something new to learn every day. So, staying adaptable, open to change, and curious is essential. And with so much happening, being able to prioritise effectively is key.
What do you think are the biggest challenges the industry faces?
Overall, I think the industry is in a strong place. Having seen where it was pre-pandemic, through those challenging years and now in the few years since borders reopened, one thing’s very clear: people’s passion for travel hasn’t gone anywhere – if anything, it’s come back stronger. Sure, there are some headwinds beyond the industry’s control, such as global conflicts and cost-of-living pressures – but even during these recent challenges, demand has remained strong. I think the biggest challenge is ensuring you’re agile and stay relevant whilst adapting in an ever-evolving landscape. From my perspective, this looks like focusing on what you can control and being comfortable with change.
What do you think will be the biggest game changer in the travel industry in the next 12 months?
I would say the continued advancement and integration of AI and new technology. We’re already seeing its capabilities in streamlining processes for customers, suppliers, and operators. From smoother airport experiences to more automated booking processes, we are headed towards an era of more seamless travel.
What destination/travel trend do you think is the next big thing?
We have seen a significant increase in demand for travel to South Korea – now the fastest growing destination for InsideAsia Tours. Many travellers are looking for something new and different to explore, and South Korea offers exactly that. Feedback from our small group tours has been overwhelmingly positive – people are surprised by the depth of culture and local experiences. That’s why we’re running a dedicated “South Korea 101” session in our next agent webinar series, as well as a “Japan vs Korea” session to help agents understand how both destinations complement each other while offering distinct experiences.
What are your thoughts on responsible travel and how do you try to implement this in your workplace?
It’s incredibly important. The world is a beautiful and diverse place, and we want to keep it that way – it is our responsibility to safeguard travel for future generations. As a B Corp certified tour operator, we are committed to propelling travel as a force for good. Every new team must complete our sustainability training, which covers not only what responsible travel means, but also what Inside Travel Group actively does to support communities, customers, and the planet.
Who inspires you most and why?
As you’ve probably gathered, I’m quite pragmatic—I focus on what I can control. Over the years, I’ve drawn inspiration from many people who share this mindset, especially those who’ve faced hardship and used it to create positive change.
Two standout examples are Neale Daniher, former AFL footballer, who has used his profile to raise awareness and drive research for the disease he lives with. Despite his challenges, he remains positive and purpose-driven. The other is Prof. Richard Scolyer, who has shared his brain cancer journey openly and volunteered himself for medical trials, not just in hope of helping himself, but to contribute to a better future for others.
What is your must-pack travel item(s)?
A universal power adaptor is a must. Depending on flight length, maybe a good book (for me, it’s usually true crime or an autobiography). I also pack board shorts no matter the destination as you never know when a heated pool or spa might be available. Gym clothes, even though sometimes with the best of intentions, they never make it out of the suitcase – they’re definitely the best-travelled clothes in my wardrobe. And I always keep a change of clothes in my hand luggage just in case of delays or lost luggage, at least I can shower and change into something fresh.
Who would you invite on your next holiday if you could choose anyone and where would you go?
Destination-wise, I’d choose South America and Antarctica as they’re the final continents I’ve yet to visit. The cultures across South America are so diverse and culturally rich, and Antarctica would be an unforgettable, once-in-a-lifetime experience. As for travel companions, I’d love to travel with Sir David Attenborough, for his incredible knowledge and insights from a life spent travelling and researching unique parts of the world. Of course, these destinations would be a ‘trip of a lifetime’, so sharing that with loved ones would be a must!
