Movenpick Resort Kuredhivaru Maldives Director of Talent & Culture, Vaibhav Garg, says in his role as Director of Talent & Culture at Accor, he relies on talent to embrace guests on an emotional level in order to deliver an exceptional guest experience.
“To make this happen, we provide an environment which enables each and every employee to feel valued, free and sparked.”
“My vision for 2020 is to set new benchmarks for my team and the resort in the area of Human Resources, Learning & Development, Sustainability and Talent & Culture Initiatives while adhering to our corporate guidelines and contributing some innovative best practices to the company and the industry thereby promoting experimentation while treating failures as a learning experience.”
Find out what else Vaibhav had to say when Travel Monitor caught up with him in this week’s Talking Travel.
What does your job involve?
My job involves human connections and most importantly to assist, guide, mentor and motivate our colleagues and lead a team of HR professionals to cater the needs of our employees in their talent journey with Movenpick Resort Kuredhivaru Maldives.
What do you enjoy most about your profession?
To be able to inspire and encourage our employees and leaders while driving sustainability initiatives impacting the communities around us with all stakeholders involved.
What are the biggest challenges for you in your profession?
- Build Critical Skills and Competencies required for future
- Current and Future Bench Strength
- Organizational Design and Change Management Approaches
What do you think are the biggest challenges the industry faces?
Change Management approach and involving the right people in the change management strategies while engaging employees to execute that change at the right time. Leadership Pipeline – Prepare current and future leaders to succeed in 2020 and beyond
What do you think will be the biggest game changer in the travel industry in the next 12 months’?
Digital Transformation & Automation of HR processes i.e. defining digital transformation strategy and to identify talent-related risks and opportunities that may arise. Employee Experience – Focus on ensuring employees are more satisfied with employee experience i.e. shaping expectations, shaping day to day experience, shaping the memory of the experience.
Who inspires you most and why?
Leaders with high level of integrity, human values and strong work ethics, because we are in the business of people and dealing with their emotions, sentiments and empathy is vital more specifically in the hospitality industry and to have a leader who is inspiring and lead the team with trust while setting an example is what inspires me the most.
Who would you invite on your next holiday if you could choose anyone and where would you go?
I would like to invite my family because being on an island I do not get time to see them as often and I would take them to Paris for our next vacation.
Contact Email – Vaibhav.Garg@movenpick.com
