FCM says its customer service platform in Australia is now ‘bigger and better than ever’ with the addition of two new specialist divisions.
Flight Centre Travel Group’s meetings and events brand, cievents, has transitioned to FCM Meetings & Events, and
4D Consulting will also integrate with FCM and operate as FCM Consulting.
The transition of these two key specialist brands to FCM in Australia, will boost FCM’s client servicing capabilities and opens the door to customers looking for new opportunities to create efficiencies and drive value on their travel spend. It also presents new avenues for customers keen to drive engagement and connect with their employees or other stakeholders through innovative meeting and event solutions.
FCM’s General Manager Australia, Melissa Elf, welcomed the expansion and said the new operational structure was a logical and exciting step forward for the travel group.
“It makes sense to have both these specialist services within the FCM brand, with many of our clients also having sizable meetings and events programs that run alongside their travel programs,” said Melissa. “Additionally, large market clients will often look to a consultant when they need in-depth or complex work carried out by a team that is structured for and highly experienced in travel program deep diving.
“From a customer’s perspective, they can expect a smoother and more cohesive approach to wholistic travel program management because of improved accessibility and integrated systems between our business divisions. The change will provide added flexibility for clients to tap into the expertise of these areas to harness further program efficiencies.”
This latest update follows the brand’s announcement on Wednesday, 10 March 2021 of an end-to-end rebrand, which has seen the business’s websites, customer communications and social media platforms across 97 countries updated with new visuals.
