During this time of uncertainty, Aurora is encouraging passengers to feel confident when booking for future expeditions. When passengers book and place a new deposit with Aurora Expeditions, their funds are automatically placed into a separate trust fund or escrow account, which means their deposit is secure and protects their funds at this unprecedented time.
“It is a challenging time for the industry and travel lovers alike. We want to make sure our passengers and agents feel as reassured and as comfortable as possible when booking with us moving forward,” says Global Head of Marketing, Victoria Primrose.
“We are coming into an exciting period for the business with the delivery of our second purpose-built expedition ship, the Sylvia Earle, in October 2021, and with new voyage destinations to be launched in October this year – we look forward to welcoming our passengers back onboard when it is responsible to do so.”
The funds Aurora receives from passengers for their future travel are safely held by the Aurora Passenger Trust and used only for payments related to their expedition*.
* T&Cs. Only valid for new deposits from 1 July 2020 onwards. Does not apply to previous bookings made prior to 1 July 2020. Deposits will be released from the trust fund at the time of final payment, 90 days prior to departure and is subject to Aurora Expeditions’ terms and conditions at time of booking. Trust fund deposits cannot be used by Aurora Expeditions, except when required to make expedition pre-payments to 3rd party suppliers in order to secure trip related arrangements.
