Avis Australia has taken out the ‘Most Satisfied Customers’ award, for the second consecutive year, for car rental providers at the Canstar Blue Awards 2021.
The annual rating by Canstar Blue, a consumer review and comparison website, ranks the nation’s car rental companies based on how content customers are with the hire car providers. This year’s ranking was compiled based on survey responses and reviews from more than 3,000 Australians.
The company received five-star ratings across key categories including customer service, transparency of cost and fees, quality of vehicle and availability of vehicle type, and is the only brand to receive full marks for overall customer satisfaction.
“We are extremely proud to win the Canstar Blue award for the second year in a row,” says Tom Mooney, managing director of Avis Australia. “The win reflects our commitment to providing the very best service for our customers through focused innovation that creates a safe, seamless and premium experience for all.
Canstar Blue’s survey of car hire services revealed that customer service was the most important driver of overall customer satisfaction (25%), followed by transparency of costs (24%), value for money (20%), vehicle availability (16%) and quality of vehicle (15%). The survey also revealed that 35% of respondents would recommend their hire car provider to a friend.
